Grievance Procedures


The patient and family are encouraged to help the facility improve its understanding of the patient's environment by providing feedback, suggestions, comments and/or complaints regarding the service needs and expectations. A complaint or grievance should be registered by contacting the center and/or a patient advocate in the New Jersey State Department of Health or Medicare. The surgery center will respond in writing with notice of how the grievance has been addressed. Should you be unable to exercise these rights on your own, please have your authorized representative do so on your behalf.


Complaints and concerns can be expressed in any of the following ways:


  1. Discuss with your physician

  2. Discuss with the center's Administrator at 908-688-2700 or write to

    Union County Surgery Center
    950 W. Chestnut Street Suite 200
    Union, NJ 07083

  3. Call the New Jersey State Department of Health complaint hotline at 609-972-9770 or write to:

    Division of Health Facilities Evaluation and Licensing
    New Jersey Department of Health
    PO Box 367
    Trenton, NJ 08625-0367

  4. 1. Call the Medicare Beneficiary Hotline at 1-800-MEDICARE (1-800-633-4227) or write to:

    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850

    2. Or contact the Medicare Ombudsman via the world wide web at:
    https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

Per NJ Regulation 8:43A-4.1, the center is required to provide the patient or his/her designee with a written response to their grievance within 30 days if requested by the patient indicating the findings of the investigation.